Refund Voguewave Solutions Private Limited which is referred to as “we”, “us”, or “our” is the one who owns Primebazarr. User (“you” or “your”) satisfaction is on top of our priority list. Please contact our customer service team within 48 hours of receiving an item if you would like to return or exchange it. Keep in mind that it is not acceptable to return damaged or worn items.
Return Eligibility
We are committed to ensuring your satisfaction with our electronics and offer a straightforward return policy. To be eligible for a return, items must be in their original condition and packaging, including all accessories and manuals. Products should show no signs of wear or damage to qualify for a return request. Please retain the original receipt or proof of purchase, as it is required to process your return. Our team will assess the return eligibility based on these criteria to ensure a seamless experience. Whenever you receive an item that is not in original condition or has missing parts, please contact our support team within 48 hours.
Return Process
Initiating a return is simple and designed for your convenience. Begin by contacting our customer service team to obtain a return authorization number. Once approved, securely package the item and include any necessary documentation. After receiving the returned item, refunds or exchanges will be processed within 5-7 business days. Our team will notify you once the returned item is received and inspected, ensuring transparency throughout the process.
Refund Process
Once your return is received and verified, we will promptly initiate the refund process. Refunds are typically processed using the original payment method, ensuring consistency and security. Depending on your financial institution, it may take several business days for the refund to appear in your account. We strive to expedite this process to minimize any inconvenience. Our commitment is to ensure that you receive your refund in a timely manner and with complete satisfaction.
Non-Returnable Items
Certain items may be ineligible for return due to health and safety regulations or other restrictions. Products that have been personalized or specially customized are generally non-returnable. We also do not accept returns for items that have been used or altered. It's important to review the product description and policies carefully before making a purchase. Our customer service team is available to clarify any questions regarding non-returnable items before you place an order.
Customer Support for Returns
Our dedicated customer support team is here to assist you with any return-related inquiries.Whether you need help initiating a return or understanding the refund process, we are just an email away. Our goal is to provide clear, prompt, and helpful information to ensure your return experience is positive. You can reach out to us through multiple contact methods, including live chat for immediate assistance. We value your satisfaction and are committed to resolving any issues efficiently and effectively.You can reach us at voguewavesolutionspvtltd@gmail.com
